During her tenure as Vice President of the Library Hotel Collection, Adele Gutman Milne orchestrated the initiatives that helped the small brand of hotels achieve a 96.1% Guest Satisfaction Rating, outperforming any other luxury hotel brand in the world. Their hotels were all top-rated in their cities on Tripadvisor, and the Aria Hotel Budapest by Library Hotel Collection was ranked the #1 Hotel in the World on Tripadvisor for guest satisfaction in 2017, out of 1.1 Million hotels in the world.

Adele will share from a hospitality perspective her observations on:

• The power of Social Proof and Patient Reviews to build your online reputation
• How to increase the quality and quality of reviews to build your business
• Embracing feedback and creating a culture of continuous improvement
• The root cause of patient experience dissatisfaction
• How to inspire your team to perform at their best
• How to deliver an outstanding experience in the waiting room
• How to deliver an outstanding experience in the exam room