Adele Gutman Milne Speaker Bio

During her tenure as Vice President of the Library Hotel Collection, Adele Gutman Milne orchestrated the initiatives that helped the small brand of hotels achieve a 96.1% Guest Satisfaction Rating, outperforming any other luxury hotel brand in the world. Their hotels were all top-rated in their cities on Tripadvisor, and the Aria Hotel Budapest by Library Hotel Collection was ranked the #1 Hotel in the World on Tripadvisor for guest satisfaction in 2017, out of 1.1 Million hotels in the world.

Adele will share from a hospitality perspective her observations on:

  • The power of Social Proof and Patient Reviews to build your online reputation
  • How to increase the quality and quality of reviews to build your business
  • Embracing feedback and creating a culture of continuous improvement
  • The root cause of patient experience dissatisfaction
  • How to inspire your team to perform at their best
  • How to deliver an outstanding experience in the waiting room
  • How to deliver an outstanding experience in the exam room