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Description: As accomplished female healthcare providers, you have undoubtedly faced moments when a challenging comment or question left you momentarily speechless. You can’t easily flee the situation and you can’t easily engage in “Fight” behaviors without potentially damaging the relationship (or your job!) This moment is called The Freeze. We will delve into the dynamics of The Freeze and learn a new response. Brave Conversations is a practical technique to reclaim your sense of power and control. It is a simple and trainable method that is easy to remember and implement.
Target Audience: Healthcare providers who want to level up their communication skills.
Learning Objectives:
- Identify and give language to your experience of the freeze
- Empower - reclaim a sense of personal power in an otherwise powerless moment
- Learn a simple approach to managing the freeze in high-stakes emotionally charged scenario
- Walk away with the desire to practice and play
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